FAQs

Monday-Friday:
7:30 am - 4:00 pm (Pacific Time),

Customer Service can be reached at: 714 698 0877

U.S and Canada:

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 48 hours.

Privacy

We are committed to protecting your privacy. We never share our customers' personal information with anyone. Read our Privacy Policy

Security

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.

To place an order, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. You can also create an account in order to save your card information and shipping address for a faster check out experience in the future.

Credit Card

We accept each of the cards listed below.

Visa, Mastercard, Discover, American Express, JCB.

Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit.

PayPal

We accept PayPal.

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Intora.

Order Fulfillment Time

Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

Shipping Methods within the USA

We use the United States Postal Service (USPS), UPS, and Fedex to ship our orders.

Sportsheets is not responsible for lost or stolen packages with confirmed delivery status.

Worldwide Shipping

Unfortunately, Sportsheets only ships within the United States.

Shipping Costs

The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Overnight and Second-Day Shipping

When calculating time frames for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Pacific Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:

  • Overnight: If your order is placed at 2 pm PST on Friday with overnight shipping, it will be shipped Monday, and will usually arrive on Tuesday.
  • Second-Day: If your order is placed at 2 pm PST on Friday with second-day shipping, it will be shipped Monday, and will usually arrive on Wednesday.

We trust our delivery carriers, UPS, FedEX, and USPS to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of Sportsheets or of the delivery service, then Sportsheets will either replace the order for you or refund all charges, at your choice.

Defective Products

If you have received a defective item, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Sportsheets within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange any products. It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind

All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.
  • Must be 18 years of age or older.
  • I understand that the products I am purchasing / viewing may be sexually explicit.
  • It is legal for me to possess / view sexually explicit material where I live.
  • I believe that the products I am purchasing / viewing now, or may order / view in the future, are within the community standards of the area where I live.
  • I will not allow minors to have access / view the products and materials I purchase.